Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express, JCB), Apple Pay, and Google Pay.

Can I pay from overseas?

Yes, we accept major international credit cards.
Prices in USD and EUR are fixed on our store.
For all other currencies, payments are processed in Japanese Yen and converted by your card
issuer at their exchange rate.

Orders & Cancellations

When is my order confirmed?

Your order is confirmed once we accept it and begin preparing for shipment.

Can I cancel my order?

Orders can be canceled until 11:59 PM on the day the order is placed.
After this time, cancellations cannot be accepted.

Shipping

Do you ship internationally?

Yes, we offer international shipping to a wide range of destinations.

How are shipping costs and customs handled for international orders?

Shipping is complimentary for international orders.
Any customs duties or import taxes, if applicable, are the responsibility of the customer.

How long will it take to ship my order?

The earliest possible shipping is same-day dispatch.
Standard items are shipped within 14 business days.
As all items are handcrafted, some products may require several months depending on production schedules. We will notify you as soon as the timeline is confirmed.

Can I specify a delivery date or time?

Date and time selection is available for domestic orders only.
Availability may be limited during certain periods (e.g., year-end and New Year holidays).

What happens if I cannot receive the package?

If the package is not received within three weeks of shipment, the order will be canceled.

Will I receive a tracking number?

Yes. A tracking number will be provided via email when the shipment is dispatched, allowing you to check delivery status on the carrier’s website.

Returns & Exchanges

Can I return or exchange an item?

Only defective or non-conforming items may be returned or exchanged.
Please contact us within 8 days of receiving the item and include the delivery receipt.
Returns due to customer preference are not accepted.

Products & Quality

Will there be differences between the photos and the actual products?

Yes. As items are handcrafted using natural materials, variations in color and shape may occur, and the actual product may differ from photos.

How should I care for these products?

Care instructions are provided on each product page.
For lacquerware and wooden items, avoid direct sunlight and high humidity.

Gifts & Corporate Orders

Do you offer gift wrapping?

Gift wrapping availability varies by workshop and may not always be possible.
If you would like to exclude pricing information, please contact us immediately after placing your order.

Do you accept corporate or bulk orders?

This depends on the workshop and product.
Please contact us via the inquiry form with details (product, desired quantity, and delivery schedule) so we can confirm individually.

Personal Information & Rights

How do you handle personal information?

Personal information is managed in accordance with our Privacy Policy and is never shared with third parties.

Can I use the site’s photos or content?

Unauthorized reproduction or use of our site’s photos or content is prohibited.