Terms of service

ulu Consultants Co., Ltd. (hereinafter referred to as "our company") is responsible for viewing this site provided by the online shop "My Masterpieces" (hereinafter referred to as "this site") operated by our company, and purchasing and selling products from this site. and related services (hereinafter referred to as "this service"), the terms of use for the "My Masterpieces" online shop (hereinafter referred to as "this agreement") are established as follows.

Article 1 (Application of Terms)

In order to use this site and this service, users must agree to these terms. If you use this site or this service, this agreement will be applied as if you have agreed to this agreement, so please read this agreement carefully.

In addition, the Company may, as necessary, add, change, stop posting, or cease posting or may be deleted. We are not responsible for any damages caused to users or third parties due to the addition, change, suspension or deletion of such content.

Article 2 (Service)

Users can purchase products from us through this service.

If the user wishes to purchase a product, etc., the user shall apply for the purchase of the product or use of the service according to the method specified by the Company. The User shall enter and transmit truthful and accurate data for the content of the application.

Article 3 (sales contract)

In this service, a sales contract shall be concluded when the user applies for purchase to the Company and the Company notifies that the application has been accepted. In addition, the ownership of the product shall be transferred to the user when the company delivers the product to the delivery company. If the user falls under any of the following reasons, the Company may cancel the sales contract without prior notice to the user.

  1. If the User violates these Terms
  2. If the delivery of the product is not completed due to an unknown delivery address or long absence
  3. Other cases where it is recognized that the relationship of trust between the Company and the user has been damaged

The payment method, delivery method, cancellation method of purchase application, return method, etc. related to this service will be determined separately by the Company.

Article 4 ( Delivery Date of Products/Right to Collect Products )

Product delivery date

In the case of standard delivery (if no delivery date is specified, standard delivery will be used), the product will be delivered within 14 business days from the date the user ordered (the date the order was sent from this site to our company). We will ship it. Domestic shipping usually takes 1 to 4 days. (*This does not apply to some areas such as remote islands.)

For other products such as pre-order products, the shipping date is set for each product, so please check the relevant product page.

*If there is a delay due to various reasons, we will contact you by e-mail.

*Please note that the delivery date may change slightly due to unavoidable circumstances such as unpredictable weather or traffic conditions, unexpected troubles, or delivery congestion.

* Regarding the shipping date, we will contact you by "product shipping completion email" at the time of shipping.

right to collect goods

The user or recipient should receive the product within 3 weeks after the product has been shipped. If you do not receive the product after 3 weeks have passed since the product was shipped, and if you are unable to contact the user, the user will be deemed to have waived the right to pick up the product, and will not be able to place the order. I will cancel.

Article 5 ( Cancellation of Orders, Cancellation of Sales Contracts, Return of Goods, Liability for Nonconformity with Contracts )

Cancellation of orders and cancellation of sales contracts due to user convenience
(hereinafter referred to as "cancellation, etc.")

Cancellation, etc. of an order due to the convenience of the user will be accepted until 23:59 on the day the order was placed by the user (the day the order was sent from this site to our company). After the next business day of the order date, we cannot accept any cancellations due to user convenience. If you would like to cancel, please contact us by e-mail from "My Masterpieces/Inquiries".

Returns due to user convenience

Due to the nature of the product, we do not accept returns due to the convenience of the user.

Liability for non-compliance with contract

We make every effort to ensure the quality of our products, but in the unlikely event that the delivered product is different from the product you ordered, or if there is a non-conformity with the contract such as damage, please contact us within 8 days after the product arrives. If you contact us by e-mail (listed in the order confirmation e-mail) or by e-mail (listed in the order confirmation e-mail), and if you also return the receipt issued by the delivery company when returning the product, We will exchange the product or refund the paid price. In the case of a return due to non-compliance with the contract, the return shipping fee will be borne by the Company. Please send it by cash on delivery.

In addition, in the following cases, even if the product does not conform to the contract, we cannot accept any other claims, including returns.

  1. Products for which you did not contact us regarding non-compliance with the contract within 8 days after the arrival of the product.
  2. Items without a receipt issued by the carrier
  3. Returns from people other than the user who placed the order

As soon as we receive the returned product from the user, the department in charge will start the refund process in sequence.

If the payment has been completed, the refund method will be a refund from the credit card company in the case of credit card payment, and a refund from our company in the case of deferred payment or cash on delivery.

It may take between 7 and 14 business days for the refund to be processed after you return the item, depending on the status of our returns department. We will notify you by email once the process is complete. If you pay by credit card, it may take longer depending on the credit card company's response. No interest will be added to the amount refunded from us.

Article 6 (Disclaimer regarding products)

The Company strives to be as accurate as possible in product descriptions and descriptions on the Service, but does not guarantee accuracy, completeness, or up-to-dateness. If there is a description different from the current situation, the current situation will be given priority.

The photos in the product introduction are images unless otherwise specified, and the actual product and package may differ. In addition, due to photography, display, etc., the actual product may differ slightly in color.

If the product does not fit your body, please stop using it. We are not responsible for any troubles that may occur.

Article 7 (Intellectual Property Rights)

The copyright or other intellectual property rights of product photos and other content provided by this service (hereinafter referred to as "content") belong to legitimate rights holders such as our company and content providers, and users , These may not be duplicated, reprinted, modified, or otherwise used for secondary purposes without permission.

Article 8 (Personal Information)

Regarding the management and handling of user information known to the Company in connection with the use of this service by users, it shall be subject to the separately defined personal information protection policy. Users shall agree that their information will be handled in accordance with the Company's prescribed personal information protection policy.

Article 9 (Prohibitions)

When using this service, the user shall not engage in any of the following acts.

  1. Sending or registering false information when registering information on this site
  2. Obstructing the smooth operation of this site and each shop
  3. Acts contrary to public order and morals or good faith
  4. Reusing services and products provided by the Company or each shop for commercial purposes
  5. Acts that violate laws, regulations, ordinances, notices, guidelines, notices, judgments, orders, other terms, individual terms and additional terms or regulations, etc., or acts that are likely to do so
  6. Repeatedly refusing to receive products or canceling contracts without justifiable reasons
  7. Acts of using this site and each shop by illegally using a credit card
  8. Acts that infringe the rights of other users (including members; the same shall apply hereinafter), third parties, each shop, or our company, or cause nuisance, disadvantage, or damage, or acts that are likely to do so
  9. Acts of illegally rewriting or erasing information accumulated on our server
  10. Acts that impede the Company's network system, such as placing a burden on the Company's servers, sending or posting viruses and other harmful computer programs, or acts that may cause these
  11. Other acts that the Company deems inappropriate or inappropriate

Article 10 ( Suspension, Suspension, Termination of the Service )

The Company may suspend all or part of the Service for any of the following reasons, and the Company shall not be liable for any damages incurred by the User or a third party as a result. increase. However, this shall not apply in the event of intentional or gross negligence on the part of the Company, resulting in damage.

  1. When performing regular or urgent maintenance and inspection of the system for providing this service
  2. When the operation of this service becomes impossible due to an emergency such as fire, power failure, natural disaster, etc.
  3. When the operation of this service becomes impossible due to war, civil war, riot, disturbance, labor dispute, etc.
  4. When this service cannot be provided due to measures based on laws and regulations, etc.
  5. Other cases where the Company determines that it is unavoidable

In the event that the Company suspends the operation of the Service pursuant to the preceding paragraph, the Company shall notify the User to that effect on the Site in advance. However, this is not the case in an emergency.

The Company may terminate the provision of all or part of the Service for business or other reasons.

Article 11 (Governing Law/Jurisdiction)

All matters, including disputes regarding this site, shall be governed by Japanese law, and all disputes relating to the use of this site shall be subject to the exclusive jurisdiction of the Osaka District Court as the court of first instance.