Terms of service
ulu Consultants Co., Ltd. (hereinafter referred to as "our company") hereby establishes the following "My Masterpiece Book" Online Shop Terms of Use (hereinafter referred to as "these Terms") for viewing the online shop "My Masterpiece Book" (hereinafter referred to as "this site") operated by our company, as well as purchasing and selling products from this site and the related services (hereinafter referred to as "this service").
Article 1 (Application of Terms)
To use this website and the service, users must agree to these terms. By using this website or the service, users are deemed to have agreed to these terms, and these terms will apply to them. Please read these terms carefully.
Furthermore, as necessary, we may add to, change, suspend or delete these Terms and Conditions, the content of this site (including links from this site to other websites), addresses (URLs), etc. We shall not be liable for any damages incurred by users or third parties due to such additions, changes, suspension or deletion of content.
Article 2 (This Service)
Users can purchase products from our company through this service.
When a user wishes to purchase a product, etc., the user must apply for the purchase of the product or use of the service in accordance with the method specified by our company. The user must enter and submit true and accurate data regarding the application details.
Article 3 (Sales Contract)
In this service, a sales contract is established when a user makes a purchase application to our company and our company notifies the user that the application has been accepted. Ownership of the product is transferred to the user when our company delivers the product to the delivery company. Our company may cancel the sales contract without prior notice to the user if any of the following events occur:
- If the user violates these terms and conditions
- If delivery is not completed due to an unknown address or a long absence
- Any other case where it is deemed that the relationship of trust between the Company and the User has been damaged.
Payment methods, delivery methods, purchase cancellation methods, and return methods for the Service will be determined separately by the Company.
Article 4 ( Delivery date of the product and right to collect the product )
Product delivery date
For standard delivery (standard delivery will be used if no delivery date and time is specified), we will ship the product within 14 business days from the date of your order (the date your order is sent to us from this website), unless there are special circumstances, such as when the workshop or craft manufacturer is on a long-term business trip for an exhibition, etc. Domestic delivery usually takes 1 to 4 days. (This does not apply to some areas, such as remote islands.)
For pre-order items and other products, shipping dates are set for each product, so please check the product page.
*If there is a delay due to various circumstances, we will contact you by email.
*Please note that there may be some changes to the delivery date due to unavoidable circumstances such as bad weather or traffic conditions, unexpected troubles, or delivery congestion.
*We will notify you of the shipping date via a "Product Shipping Completion Email" at the time of shipping.
Right of collection of goods
The user or the recipient must collect the product within three weeks of the product being shipped. If the user does not collect the product within three weeks of the product being shipped and we are unable to contact the user, we will assume that the user has waived their right to collect the product and will cancel the order.
Article 5 ( Order Withdrawal, Cancellation of Sales Contract, Returns, and Liability for Non-Conformity with the Contract )
Cancellation of an order or termination of a sales contract due to user convenience
(hereinafter referred to as "Cancellation, etc.")
Cancellations of orders due to user convenience will be accepted up until 11:59 PM on the day the order is placed (the day the order is sent to our company from this website). Cancellations due to user convenience will not be accepted after the business day following the order date. To contact us for cancellations, please contact us by email using the "My Masterpieces Book - Inquiries" link.
Returns due to customer convenience
Due to the nature of the product, we will not accept returns for personal reasons.
Guarantee liability for non-conformity to contract
We take every precaution to ensure the quality of our products, but in the unlikely event that the delivered product is different from the product you ordered or is damaged or otherwise non-conforming, we will replace the product or refund the payment you have already made, provided that you contact us via "My Masterpiece Book - Inquiries" or email (as stated in the "Order Confirmation Email") within 8 days of receiving the product and return it together with the receipt issued by the delivery company. In the case of returns due to non-conforming products, etc., we will cover the return shipping costs. Please send the product by cash on delivery.
In the following cases, we will not accept any claims, including returns, even if the product does not conform to the contract.
- Products for which you have not contacted us regarding non-conformity of the product within 8 days of delivery
- Items without a delivery company-issued receipt
- Returns from someone other than the person who placed the order
As soon as we receive the returned product from the user, the department in charge will begin the refund process.
If payment has already been made, the refund will be made by the credit card company if you paid by credit card, or by our company if you paid later or by cash on delivery.
Depending on the status of the return processing by our returns department, it may take 7 to 14 business days for your refund to be completed after you return the product. We will notify you by email once the processing is complete. If you paid by credit card, it may take longer depending on the credit card company's policy. Please note that no interest will be charged on the amount refunded.
Article 6 (Disclaimer regarding products)
We strive to provide the most accurate product descriptions and descriptions on this service, but we do not guarantee their accuracy, completeness, or up-to-dateness. If there are descriptions that differ from the current situation, the current situation will take precedence.
Unless otherwise specified, the photos in the product introduction are for illustrative purposes only and the actual product and packaging may differ. Also, since the product is handmade, the color may differ slightly from the actual product.
If the product does not suit your body, please discontinue use. We cannot be held responsible for any problems that may arise.
Article 7 (Intellectual Property Rights)
The copyright or other intellectual property rights of the product photos and other content (hereinafter referred to as "Content") provided by this Service belong to the legitimate rights holders, such as our company and content providers, and users may not copy, reproduce, modify, or make any other secondary use of such Content without permission.
Article 8 (Personal information)
The management and handling of user information that we obtain in connection with the use of this service by users will be in accordance with our separately established personal information protection policy. Users agree that their information will be handled in accordance with our established personal information protection policy.
Article 9 (Prohibited matters)
When using this service, users must not engage in any of the following acts.
- Sending or registering false information when registering information on this site
- Anything that interferes with the smooth operation of this website or the product manufacturer.
- Engaging in any act that violates public order and morals or the principle of good faith
- Reusing services and products provided by our company or product manufacturers for commercial purposes.
- Engaging in any act that violates or may violate any law, regulation, ordinance, notice, guideline, notification, judgment, order, or other terms and conditions, individual terms and conditions, or other additional terms and conditions.
- Repeated refusal to accept goods or cancellation of contracts without a valid reason
- Using this site with a credit card fraudulently
- Any act that infringes the rights of other users (including members; the same applies hereinafter), third parties, product manufacturers, or our company, or that causes inconvenience, disadvantage, or damage, or any act that could result in any of the above.
- Any act of illegally rewriting or deleting information stored on our servers
- Actions that place a burden on our servers, actions that send or post harmful computer programs such as viruses, actions that cause disruption to our network systems, or actions that could result in any of these.
- Any other conduct that the Company deems inappropriate or inappropriate.
Article 10 ( Suspension, Cancellation, or Termination of the Service )
The Company may suspend all or part of the Service due to the following reasons, and the Company shall not be liable for any damages incurred by the User or a third party as a result thereof, except in cases where the damages are caused by the Company's willful misconduct or gross negligence.
- When performing regular or emergency maintenance or inspection of the system for providing this service
- When the operation of this service becomes impossible due to an emergency such as a fire, power outage, or natural disaster.
- When the operation of the Service becomes impossible due to war, civil unrest, riots, disturbances, labor disputes, etc.
- When the Service cannot be provided due to measures based on laws and regulations
- Other cases that the Company deems unavoidable
If the Company suspends operation of the Service pursuant to the preceding paragraph, the Company will notify the same in advance on this website, except in the case of an emergency.
Article 11 (Governing Law and Jurisdiction)
All matters, including disputes relating to this website, shall be governed by Japanese law, and the Osaka District Court shall be the exclusive court of first instance for any disputes arising out of or in connection with the use of this website.
